Great Northern Peptides

Welcome to the Great Northern Peptides Returns Policy page.

Your satisfaction matters to us, and we’re committed to ensuring every order meets your expectations. If you need to return or replace an item, our clear and simple process makes it easy to get fast support anywhere in Canada.

1. Eligibility for Returns

Defective or Damaged Items

We accept returns for products that arrive damaged or contain manufacturer defects. If your order was damaged in transit or packaged incorrectly, please contact us right away. To start a return, email orders@greatnorthernpeptides.com within 15 days of purchase to receive a Return Merchandise Authorization (RMA) number. Returns sent without an RMA cannot be processed.

Peptides

Because peptides are delicate and sensitive to handling and temperature, they are generally non-returnable. However, we understand that issues can occur. If you believe your peptide order has a problem, contact us and we’ll review your case individually. Whenever possible, we’ll work with you to find a fair solution.

2. Refund Process

Once your return is approved and the items are received, our team inspects them carefully. After verification, we issue a refund to your original payment method.
Most refunds appear within 7 business days, though this may vary depending on your bank or payment provider. Throughout this process, we’ll keep you updated so you know when your refund is complete.

3. Return Shipping

Customers are responsible for return shipping costs unless otherwise stated. We recommend using tracked shipping to ensure your package arrives safely. Please pack all items securely to prevent damage during transit.This helps us maintain product integrity and process your return faster.

At Great Northern Peptides, we appreciate your cooperation and understanding. By working together, we can maintain the quality, safety, and reliability you expect from our Canadian peptide line.

Find information about our Shipping Policy here.